CHAPTER 1: WHY AM I HERE?
Called to Assist
It's A New Day
Job Description & Basic Duties A Typical Day

CHAPTER 2: THE FUNDAMENTALS
5 Keys You Must Know

CHAPTER 3: ORGANIZATION & TIME MANAGEMENT
Your Habits Determine Your Future
Steps to Creating Structure & Organization
Practical Time Management Solutions
Managing Mail & Correspondence
Eliminating Phone, Email & Other Distractions
Coordinating Speaking Requests & Travel

CHAPTER 4: EFFECTIVE COMMUNICATION

CHAPTER 5: GETTING THE MOST FROM TECHNOLOGY
Email vs. Phone
Microsoft Outlook Examples
The Importance of Having a Website
Easy Steps to Setting Up Your Website

CHAPTER 6: HOLDING EFFECTIVE MEETINGS

CHAPTER 7: WRITING THE PERFECT BUSINESS LETTER

CHAPTER 8: DUPLICATING YOURSELF IN OTHERS

APPENDIX: BASIC WEB TERMINOLOGY